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Patients don't wait well. Not on hold, not overnight, not through voicemail. AI Now picks up every call the moment it lands: triages the request, books the appointment, answers the follow-up question, and only routes to a clinician when it should. In the language they speak. Around the clock.
Healthcare runs on trust. And trust starts with the first ring. A patient who calls at 7pm and hits voicemail doesn't come back the next morning. They call another clinic. A caregiver who can't get through in Arabic doesn't try again in English. A follow-up appointment that never gets confirmed becomes a no-show.
The share of inbound patient calls that go unanswered during peak hours at a typical clinic. Every unanswered call is a booking that didn't happen.
The share of patients who choose a provider based on how quickly they got through. Not clinical reputation. Not price. Speed of first contact.
Every call, every language, first-ring pickup, before the patient hangs up and finds someone else.
Your clinical team is not the bottleneck. The phone line is.
Every patient call runs through the same four steps. No hold queue. No callback list. And a human clinician on the line the moment the conversation genuinely needs one.
Every call picked up in under a second, greeted in the patient's own language: English, Arabic, Hindi, Tagalog, Urdu, French. Automatic detection at pickup. No IVR tree, no “press 1 for English,” no hold music.
Is this a booking? A prescription refill? A billing question? A symptom concern that needs a clinician now? AI Now asks the right questions, listens to the answer, and routes accordingly, the same way a trained receptionist would.
Straightforward requests are handled on the call: bookings, cancellations, refills, prep instructions, appointment reminders. Anything that needs a clinician gets warm-transferred with the full context loaded, so the clinician picks up the patient, not the problem.
Post-visit check-ins, prescription reminders, appointment confirmations, no-show recovery, satisfaction surveys, worked patiently over days and weeks, in the patient's language, until the outcome is confirmed.
Answer. Triage. Resolve. Follow up. Every patient, every time.
Everything a healthcare front desk needs. Nothing an outbound-sales tool would give you.
PII masking, encrypted transcripts, access controls, and audit logs: every call, every field, every step. Deploy inside clinical workflows without a separate compliant stack.
Epic, Cerner, Athenahealth, DrChrono: reads the patient chart, checks availability, books the slot, and writes the outcome back automatically.
Symptom-aware triage rules. Chest pain, breathing difficulty, mental health concerns, medication interactions: routed to a clinician immediately, with full context.
Gulf Arabic, Hindi, Urdu, Tagalog, French, plus 45 more. In dialects that sound native, not translated.
Recognises when the caller isn't the patient: spouse, parent, adult child. Applies the right consent and privacy rules automatically.
Every call transcript, every triage decision, every escalation: timestamped, exportable, ready for quality review and compliance audit.
The routine calls that fill your team's day, and the follow-ups that never happen because there's no time.
Some patient conversations start on the phone. Some start at reception. Some start online. The same AI Now agent that answers the call can appear as a photorealistic avatar on your website, a kiosk in the waiting room, or a voice inside your patient app: remembering the caller, carrying the same personality, holding the same clinical guardrails.
Book a 20-minute call and we'll show AI Now handling a real patient call: the language, the triage logic, the EHR handoff, live on the demo. Or open the Studio and put it to work yourself, right now.
Not sure? Open the Studio. It shows you what a demo would.
Yes. AI Now is HIPAA-aligned by design: PII masking, encrypted transcripts, access controls, audit logs, and Business Associate Agreements (BAAs) available for enterprise deployments.
Epic, Cerner, Athenahealth, DrChrono, and NextGen, plus any EHR with an open API or HL7/FHIR support. Reads the chart, books the slot, writes outcomes back automatically.
Symptom-aware escalation rules trigger immediately. Chest pain, breathing difficulty, severe mental health concerns, and medication emergencies get routed to a live clinician on the spot, with full context loaded on the clinician's screen.
It recognises when the caller isn't the patient: spouse, parent, adult child, and applies the right consent and privacy rules automatically. Only shares what the caller is authorised to hear.
50+ languages and dialects, including Gulf Arabic, Levantine Arabic, Egyptian Arabic, Hindi, Urdu, Tagalog, French, and Mandarin. Automatic detection at pickup.
UAE, US, or EU regions, you choose. SOC 2 Type II compliant across all deployments. Patient data stays in-region under local law.
Warm transfer to a live clinician with the full transcript, triage summary, and reason-for-escalation pre-loaded on their screen. The clinician picks up the patient, not the problem.
Yes. Open the Studio, or book a 20-minute call and we'll walk through a real patient conversation.
Still asking? Book a demo.